Vastaanoton palveluvastaava (sijaisuus), Santasport

**Are you ready to take the next step in your career?** We are looking for a service-oriented and inspiring person for a fixed-term substitute position from 9/2026 to 8/2027. This role combines practical reception work, team support, and first-line supervisory responsibility. Santasport's reception is the meeting point for the entire facility and a central part of the customer experience. During the day, you will encounter athletes, camp participants, corporate clients, families, and international guests, acting as a link between accommodation, sports, wellness, and meeting services. As the Service Supervisor, you will lead the daily operations of the reception, support the team in their everyday work, and work as part of the reception team yourself. **What does the job involve?** The role combines customer service, first-line supervision, and operational development. Your duties include, among others: - Working in the reception as part of the team - Shift planning and coordination of daily operations - Handling complaints and monitoring feedback - Orientation and coaching the team in daily work - Developing reception operations and customer service - Close cooperation with other departments This is a practical role where you can influence both the customer experience and the team's success. **We hope you have** - Experience in hotel reception - Experience in team leading or supervisory work - Knowledge of the travel and restaurant industry is considered an advantage - Fluent skills in Finnish and English - Organizational skills and a proactive approach - A desire to develop operations and customer experience together with the team - Knowledge of the Hotellinx Cloud system is considered an advantage **What do we offer you?** - A versatile and responsible first-line supervisory role - The opportunity to combine operational work and team support - A sporty and community-oriented work environment - A full-time, fixed-term employment contract (9/2026-8/2027) - Santasport staff benefits, such as ePassi, comprehensive occupational wellbeing activities, extensive occupational health care, and staff discounts - The opportunity to utilize Santasport's sports and wellness services as part of your daily life - Salary according to the Mara TES and your expertise **Interested?** Send your application and CV to jarno.kiistala@santasport.fi by August 15, 2026, at the latest. We process applications during the application period, and the position may be filled once a suitable person is found. Further information can be obtained from Hotel and Revenue Manager Jarno Kiistala, 040 710 6345 (weekdays 10-15). **Santasport as an employer** Santasport Finland Oy operates in Rovaniemi, Ounasvaara, and alongside the Santasport Lapland Sports Academy in the same environment, also serving the sports academy. Our operations combine accommodation, restaurants, sports and wellness services, and international sports under one roof. In our work community of about 60 people, cooperation is straightforward and decision-making is close to daily operations. With us, you can influence your own work and work in close cooperation with professionals from different services.