Order Management Team Leader

Tilaustenhallinnan tiimivetäjä Lead and develop order management in an international business environment – and be part of building a smooth customer experience every day. Our customer company Safeplast Oy has been part of Caplugs group since 2022. Caplugs was founded in 1948 in Buffalo, New York. The company mainly manufactures plastic protection products for several industries worldwide. Safeplast specializes in high‑quality plastic spirals and specialty textile products for machinery and equipment manufacturing. Responsibilities include leading and developing the order management process and actively participating in the team’s daily operational tasks; ensuring timely and accurate handling of customer orders; OTIF as a KPI and leadership responsibility; ensuring all required documentation is maintained and up to date; developing work practices and processes with internal stakeholders; participating in challenging delivery and customer order resolutions; supporting and guiding the order management team in its daily work; producing reliable reporting and regular updates to management. What we expect from you: relevant education, experience in order management, customer service and logistics, ERP experience with Microsoft Dynamics 365 Business Central is advantageous, strong analytical skills and ability to lead and manage end‑to‑end processes, excellent collaboration and communication skills, fluent Finnish and English; German is advantageous, flexibility in working hours as international company may have meetings outside normal hours, willingness to do more to ensure customer satisfaction.