Signature Concierge

Mission: Neko is redefining prevention through data-driven, preventative care accessible to more people. Role purpose: Be the defining voice of Neko's premium member experience; manage Signature member journeys end-to-end—from onboarding to follow-up—ensuring interactions reflect hospitality, discretion, and personalised care. What you'll deliver in the first 6-12 months: seamless end-to-end experience within SLAs; Signature Playbook covering SOPs and tone-of-voice; flawlessly coordinated clinic visits; strong cross-functional relationships with product, marketing, legal, and clinic teams. Requirements: Proven experience in luxury hospitality, concierge services, or high-touch customer support; exceptional written and verbal communication; strong organisational skills; discretion with sensitive information; proactive mindset; CRM familiarity (e.g., Zendesk); collaboration across internal teams. Preferred: VIP/executive/international client support experience; language skills; healthcare environment familiarity; process documentation contributions. Location: London, United Kingdom. Location Type: Hybrid. Employment Type: Full time.