Customer Service Representative

We are looking for a customer‑oriented and people‑friendly customer service professional to help customers and ensure that their interactions with us are as smooth as possible. About Nokikaveri: Nokikaveri Oy is more than a nationwide chimney sweeping service. We are proud to employ chimney sweeps across Finland and act as a digitalisation and modernization driver in our field. We are committed to delivering an excellent experience to both customers and employees, and we are recognized for doing so. We have created a new service model where high-quality craftsmanship, efficient processes, and modern digital tools come together. As a Customer Service Representative you will serve as a key contact point between customers, chimney sweeps and our organisation, ensuring that inquiries are answered in a friendly manner and that issues are resolved smoothly. Your responsibilities include handling customer service calls, advising customers and solving various situations, coordinating rescheduling of chimney visits and timetable changes, booking special sites, coordinating sending of specialized tools to chimney sweeps, and working closely with chimney sweeps, dispatch and office staff. You will encounter a variety of customers and situations daily; success requires listening, understanding needs, and following tasks through to completion. You will receive thorough onboarding and team support. What we expect from you: genuine desire to help customers, friendly and people‑oriented service attitude, fluent Finnish communication skills (spoken and written), good computer skills, ability to work as part of a team even in busy situations, ability to manage multiple tasks, and prior customer service or phone work experience is a plus. We offer: a versatile customer service role in a growing national company; you will be part of a team where your work has a tangible impact on customer experience and on the efficiency of the chimney sweeps’ workdays. Work will be at Nokikaveri’s office in Pirkkala. Working time is 37.5 hours per week, and the position is temporary until 31 December 2026. After onboarding, occasional remote work days can be agreed. Monthly salary is €2,250. Nokikaveri Oy is Finland’s largest and fastest growing chimney sweeping pioneer, a company that has digitalised the traditional industry with a technology‑driven operating model. We emphasise a modern work environment, functional tools, fair culture, and a genuine enjoyment of coming to work — togetherness, good humor and continuous development are visible at Nokikaveri every day. Phone: 0458408771 Email: kristian.salo@nokikaveri.fi Location: Myllyhaantie 6 D3