Due Diligence Agent

As part of the Due Diligence Team within the Payments and Risk Department, the Due Diligence Agent is working in a Team whose main objective is to process verification and KYC documents for our customers. - Evaluate, review, and approve KYC documents etc. sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements Payment Methods, 3rd Party Documents). - With high efficiency, work through verification cases maintaining speed, quality, and consistency of work. - Communicate with customers over e-mail regarding their verification documents. - Escalate any suspicions and/or concerns to the AML and Fraud teams for review. - Contribute to the team effort by meeting KPI's and SLA's - Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities. - Any other task/responsibility which may be related and/or connected to the role of Due Diligence Agent. Who and what we are after? - Previous experience in Customer Support or experience with KYC/Payments and Risk required. - Excellent communication skills in both verbal and written English - High level of accuracy and attention to details - Ability to work both in a Team and independently. - Possess a positive and can-do attitude with a flexible approach. - Interest in iGaming and eagerness to learn more. - Display pride in supporting people with empathy and demonstrating commitment to providing an excellent service. - Ability and willingness to work on shifts. - Enjoy learning and sharing knowledge with others. - Knowledge of additional languages – such as Swedish, Danish, Finnish or Spanish– is an advantage, but not a requirement. Employee benefits - Private health insurance – because your wellbeing matters to us - Wellness allowance – up to €300 per year - Fresh and healthy Breakfast Lunch prepared every day in our penthouse kitchen – you can save up to €3,000 a year - Birthday leave – as we want you to celebrate your day - Company and team-building events – trust us, these are legendary - Performance bonus – up to 10% of base salary if you reach your KPIs - Relocation package to Malta, including flight and two weeks of accommodation - And much more – see for yourself!