Service Desk Supervisor
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Mikkeli, Finland"), this listing's salary midpoint is about 94% lower. The offer sits below the benchmark range (€1,909–€4,510). The listed pay band (€194–€214) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 80 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Mikkeli, Finland | €1,909/per month | €2,448/per month | €4,510/per month |
Service Desk esihenkilö is a permanent position based in Mikkeli. The role leads a 5-person Service Desk team and includes shift planning, leave management, incident leadership, team wellbeing support, and ongoing monitoring of operations and service levels. The job requires regular office presence with weekly on-site work, with partial remote work possible depending on tasks. Starting with active on-site presence every weekday to ensure smooth onboarding. We offer a permanent contract, partial remote work, and opportunities for professional development via MyAcademy. Contact details provided in the listing.
Job Details
Responsibilities
- Lead the 5-person Service Desk team
- Shift planning and coordination
- Leave and absence management
- Incident leadership and resolution
- Support team wellbeing
- Monitor and report on operations and service levels
- Collaborate with stakeholders and internal expert teams
- Develop 24/7 Service Desk operations and capabilities
Requirements
- Experience in supervisory roles or Service Desk team leadership
- Good communication and coaching leadership
- Good organizational skills and ability to work under pressure
- Fluency in Finnish and strong English
- Ability to make decisions in fast-changing situations
- ITIL knowledge
Skills & Technologies
| Location | Active listings |
|---|---|
| Mikkeli, Finland | 19 |
| Espoo, Finland | 9 |
| Oulu, Finland | 7 |
| Remote - Global | 6 |
| Remote - Finland | 3 |
| Kunnanmäki 9, Mikkeli, Finland | 1 |
| Role type | Active listings |
|---|---|
| Software Developer | 4 |
| Human Resources Specialist | 3 |
| Financial Coordinator | 2 |
| Service Specialist | 2 |
| DevOps Specialist | 2 |
| Customer Service | 1 |
| Tester | 1 |
| Specialist | 1 |
| Software Test Engineer | 1 |
| Java Software Developer | 1 |
| Automation Specialist | 1 |
| Quality Assurance Engineer | 1 |
| Internship | 1 |
| Support Desk Specialist | 1 |
| Designer | 1 |
| Information Security Specialist | 1 |
| Logistics Coordinator | 1 |
| Personnel Coordinator | 1 |
| Project Manager | 1 |
| Testing Engineer | 1 |
| Software Engineer | 1 |
| Financial Controller / Pääkirjanpitäjä | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 14 |
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