Service Desk Analyst
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Helsinki, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,070–€5,000). The listed pay band (€219–€259) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 2664 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Helsinki, Finland | €2,070/per month | €2,872/per month | €5,000/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €219/per month | €239/per month | €259/per month |
Position Description: Relocation Opportunity: Yes – International hires welcome! The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. Service Desk Analyst will be supporting multiple Retail accounts. This role reports to the office and will be based in CGI Philippine Global Delivery Center (Taguig City, Philippines).
Job Details
Responsibilities
- Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
- Supports Service Request Management and Service Restoration Management Level
Skills & Technologies
Education Level
BachelorBenefits & Perks
Recruitment Process
- 1Screening
- 2Interview
- 3Offer
- 4Onboarding
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