Customer Care Representative

Would you like to create the best experience for our members every day? As a Customer Care Representative at SATS, you are often the first smile our members meet when they enter the centre. You welcome them, take the initiative and are ready to help, paying attention to the small things that can make a big difference to each member. For us, 5-star hospitality is about putting members first, going the extra mile and creating an experience that makes them feel seen, welcome and well supported. At the same time, we take responsibility, work professionally and help each other create a centre that both members and employees want to be part of. Would you like to join us? At SATS, we work according to strong values that guide our everyday work. We always put members first and go the extra mile. We also take responsibility and strive to be exceptional and professional. Your responsibilities You welcome members and help with their questions and needs during their visit. You sell and advise on memberships, products and other services based on each member’s needs. You stay up to date on campaigns, products and current offers so you can give members the right guidance. You move around the centre regularly and make sure everything is as it should be. You actively contribute to cleaning and tidying on every shift. This is a large and important part of the job. Together with the team, you make sure the entire centre remains clean, tidy and welcoming throughout opening hours. You use SATS systems and tools as a natural part of daily operations and member service. Who are you? The most important thing is that you are passionate about providing outstanding service and want to create 5-star hospitality for our members every day. We also imagine that you are welcoming and outgoing, and enjoy meeting many different people. You have experience in service and/or sales, or the desire to learn. You are a team player who contributes to a positive atmosphere and helps your colleagues when needed. You are flexible and able to step in and take extra shifts, for example during illness and holidays. You thrive in a fast-paced environment, take initiative and notice what needs to be done. Practical information Working hours The position is approximately four hours per week, primarily working Friday evenings from 19:00 to 23:15. Workplace Your regular workplace is the centre. Customer Care is an active role in which you are on your feet for most of your shift, both at reception and around the centre. It is therefore important that you are comfortable with a physically active working day and being close to members, colleagues and daily operations. Languages You must be able to communicate confidently in Danish, both spoken and written. You need to understand and help our members in Danish, communicate naturally in everyday situations, and read and use our internal information, guidelines and manuals. At SATS, you help make a difference every day by inspiring people to lead healthier and happier lives. You will be part of an energetic environment with plenty of interaction, where your commitment is felt by both members and colleagues. Does this sound like a role for you? We look forward to hearing from you. We hold interviews on an ongoing basis and hire as soon as we have found the right match, so please send your application today.