Customer Support Representative

Do you enjoy meeting customers and want to develop your skills in investment and financing? Are you motivated by targets and comfortable contacting customers by phone? We are looking for part-time Customer Support Representatives for our Proactive Care Outbound team! Description As a Customer Supporter, you will join the Proactive Care Outbound team, which plays a key role in the value chain of Danske Bank’s personal customer business. We serve both existing and new customers broadly through remote channels, and our main task is to approach customers proactively by offering solutions for different life situations and individual goals. Your tasks include: • Contacting personal and business customers by phone about investing and financing. • Providing personalised solutions based on customers’ different life situations and individual goals. • Booking follow-up meetings and working closely with the bank’s other specialists on investment and financing topics. • Acting in line with Danske Bank’s strategy and values (Team Up, Own It, Be Open) in customer interactions and internally. We are looking for part-time Customer Support Representatives to support our team approximately three days a week at our headquarters in Pasila, Helsinki. The employment contract is permanent. About you To succeed in the role, you are sales-minded, solution-oriented and considerate of others. You are a team player who can encourage yourself and others. You are motivated by exceeding targets, but above all enjoy meeting customers and customer-oriented work. You want to develop your skills and help develop our service; you are happy to share your knowledge and thereby make our service even stronger. We also hope you have: • An interest in the financial sector and a desire to develop your knowledge of investing and financing. • The ability to understand and identify customers’ needs and provide personalised solutions. • The ability to absorb the bank’s strategy and act in accordance with it and our values. • Confidence using digital channels and the ability to guide customers in using them. • Excellent cooperation and communication skills. • Fluent Finnish and English; Swedish is considered an advantage. Previous experience in sales and customer service is considered an advantage, but the most important things are motivation, the courage to get started and taking responsibility for completing your work to a high standard. What we offer This is a great opportunity to broaden your understanding of investing and financing and gain skills and a track record of results-oriented work in the financial sector. With Danske Bank Group’s strong expertise and extensive development opportunities, we offer you an excellent start to your career. You will also join a team with an excellent team spirit, where every person is valued as an individual. You will have modern premises and equipment, as well as valuable employee benefits such as lunch, sports and commuting benefits. Read more about Danske Bank as an employer: www.danskebank.com/careers Are you ready to take your next step? We look forward to receiving your application! Apply by sending your CV and cover letter no later than 8 November 2026. If you have questions, you can contact the Proactive Care Outbound team supervisors Niko Vihonen, tel. +358 (0)50 3714744, and Claudia Jyränoja, tel. +358 (0)40 9655249, on weekdays between 12:00 and 14:00.