System Support Engineer

About the role Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise. It's a place where you can: - Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia - Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively - Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents - Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart - Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success What are you going to do? - Support business key users by handling production incidents and support requests - Be responsible for handling errors in messaging services and batch job failures - Troubleshoot application errors, documenting problems and resolutions - Participate in Incident and Problem management processes - Support, coach, and guide team members in your areas of expertise What do we expect from you? Must have - Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues - Knowledge of C# and code debugging - Good knowledge of MS SQL - Willingness to work with system users and solving production issues - Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative Nice to have - Understanding of asynchronous communication using messages - Understanding of batch job process fundamentals - Experience with ITIL service operation processes - Experience in application support Tech stack you’ll be working with: MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG. Our promise to you: - Monthly salary: €2000- €2500 gross depending on your qualifications - Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives - Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics - Challenging and exciting projects with autonomy to plan own tasks - Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc. - Possibility of hybrid work, where office is our primary workplace - A recently renovated office in Riga centre with a 24/7 gym on the premises - Business trips to Baltic and Nordic countries Application deadline: August 20, 2026