Product Adoption Lead

The Role We are looking for a Product Adoption Lead to build and scale Product Adoption as a core customer delivery capability at Oradian. This role combines customer-facing delivery, operational ownership, and workflow optimization. You will work closely with financial institutions to improve how they use the platform, drive measurable operational outcomes, and establish scalable adoption practices across our customer base. You will own high-impact customer engagements, identify workflow inefficiencies, guide customers toward best practices, and help shape the future operating model for Product Adoption at Oradian. What You’ll Do Product Adoption Delivery - Lead Product Adoption engagements end-to-end across all client types, including high-growth fintechs and complex accounts. - Define scope, priorities, timelines, and outcomes - Drive measurable operational improvements and customer value - Maintain strong customer relationships while ensuring structured execution Client Discovery & Workflow Optimization - Understand customer operations, identify inefficiencies, and improve platform usage. - Conduct discovery sessions and operational workshops - Analyze real customer workflows and system usage - Identify incorrect, inefficient, or inconsistent usage patterns - Design and implement scalable workflow improvements and best practices - Guide customers toward standardized and efficient operations Product Adoption Function Development - Define and scale the Product Adoption operating model. - Establish intake, prioritization, and delivery processes - Build scalable approaches for both project-based and continuous engagements - Define clear boundaries between Product Adoption, Support, and Implementation - Introduce playbooks, templates, and standardized delivery approaches Pipeline Ownership & Delivery Prioritization - Own the Product Adoption pipeline across assigned customers or regions. - Prioritize initiatives based on impact and delivery capacity - Maintain focus on high-value work and scalable execution - Make clear tradeoff decisions to avoid low-impact work Process Improvement & Enablement - Improve operational efficiency and reduce repeatable manual work. - Identify recurring adoption challenges and scalable solutions - Develop enablement materials, webinars, and best-practice guidance - Contribute to internal knowledge base and documentation - Reduce coordination overhead and reliance on ad-hoc support Team Development & Leadership - Support the growth of the Product Adoption function over time. - Help hire, onboard, mentor, and guide Product Adoption Specialists - Establish standards for delivery quality, structure, and execution - Act as a reference point for Product Adoption best practices Cross-functional Collaboration & Insights - Partner across teams to improve customer outcomes and product adoption. - Work with Support to reduce misuse-related issues - Collaborate with Product on adoption gaps and usability challenges - Align with Implementation and Delivery teams on priorities and execution - Translate customer behavior and operational patterns into actionable insights for Product and Delivery teams About You Experience - 5–8+ years of experience in Product Adoption, Product Operations, Professional Services, Implementation, or customer-facing technical delivery roles - Hands-on experience working with core banking systems (CBS) - Strong understanding of financial workflows, including lending, repayments, accounting, and reporting - Proven track record of improving customer workflows and driving operational impact - Experience working directly with customers to improve system usage and adoption - Experience working with fintechs or high-growth financial institutions - Background in banking, finance, microfinance, or digital lending Skills - Strong understanding of financial operations and customer workflows - Ability to analyze system usage and identify operational inefficiencies - Experience facilitating discovery sessions and customer workshops - Strong prioritization and decision-making skills - Ability to manage multiple stakeholders and competing priorities - Structured, process-oriented approach to execution - Excellent communication and customer engagement skills About Oradian Oradian delivers a cloud-native core banking platform for financial institutions in high-growth markets. Our platform enables banks, lenders, and fintechs to launch, scale, and operate financial products with the speed of modern software and the reliability required for mission-critical operations. With a solid platform foundation, a strong team, and an excellent customer reputation, we are now entering our next phase of growth. In plain terms: we are expanding our customer base and headcount dramatically in 2026.