Associate Director

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, Agoda is part of Booking Holdings with a diverse team of over 7,000 people from 90 countries, working in offices around the globe. The People Team is committed to attracting, developing, and retaining exceptional talent. The People Experience and Services function designs and delivers critical people experiences, services, and operating foundations that support employees and managers across the lifecycle. At the center sits People Services & Help Desk, supported by People Relations Services. We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across Tier 1, Tier 0, and Global People Relations Services. The role oversees the People Services & Help Desk team, Global People Relations Services, and Tier 0 / self-service foundations. You’ll own the operating model for employee support, ensure governance and data-driven improvements, and partner with HRBPs, Legal, Compliance, and other stakeholders. The position is Bangkok-based with relocation support; remote work is not available. What you’ll do includes leading the front door of People Services, building strong service principles, and driving continuous improvement across workflows and content. Requirements include a Bachelor’s degree and roughly 10+ years in HR shared services or related fields, leadership experience, and strong stakeholder management. Prior experience with HR tech platforms and data-driven decision-making is valued. This role matters for Agoda’s ability to support employees and managers at scale across a global organization.