Servicedesk Specialist

Vivicta is seeking an experienced 2nd line technician for a customer project in an industrial and security-critical environment. You will belong to a team based in Örnsköldsvik. As a Service Desk 2nd line you will work on troubleshooting and solving more complex IT incidents escalated from 1st line. The role is operational and varied, with a strong responsibility for stable operation, high availability and SLA delivery in mission-critical environments. The work primarily covers Incident Management, but also Problem and Change Management according to ITIL. Responsibilities include: troubleshooting and handling complex IT incidents; administration and support within Active Directory, Azure AD, Office 365 and Exchange; networking work: configuring routers and switches, patching and assisting users with network-related issues; collaboration and escalation to other technical teams; documentation and improvement of processes; hands-on work may include installation, relocation and handling of IT equipment. We look for someone with several years of Service Desk or 2nd line experience (3+ years), who is technically broad, capable of working independently, structured, responsible and solution-oriented, with strong customer and security focus; B-driver license required. Merits include knowledge of PowerShell; ITIL experience and Problem- and Change Management; ServiceNow. We offer: work in technically advanced, mission-critical environments; a stable employer focused on quality and security; engaged colleagues; opportunities for technical and professional development. How to apply: attach CV or LinkedIn profile; selection and interviews are ongoing. For questions contact Anders Bengtsson at anders.c.bengtsson@vivicta.com. Location: Örnsköldsvik (on-site at client). Employment type: Fixed-term until June 2028 with possible extension. Background checks and security screening will be conducted for finalists. Vivicta does not respond to recruitment and staffing agencies.