Customer Service Agent (Finnish Speaking)

We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment. Responsibilities include supporting customers in Finnish and English via chat, email, and phone; assisting with account queries, verification, deposits, withdrawals, and promotions; reviewing KYC documents and performing security checks; resolving customer issues professionally and efficiently; collaborating with teams such as Risk, Fraud, and Responsible Gaming; maintaining accurate records in line with internal and legal requirements; supporting translation and localisation tasks when needed; and contributing to a positive and collaborative team environment. Requirements include fluent Finnish and English, strong communication and customer service skills, willingness to work shifts including future night shifts, flexibility to grow within a scaling company, being responsible, accurate and detail-oriented, and having previous customer support experience as a plus; interest in online gaming or sports betting is advantageous. What’s offered includes a hybrid working model, lunch allowance for office days, full reimbursement of office parking costs, and growth opportunities within a fast-growing company.

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