Customer Service Representative

Would you like to ensure a smooth customer experience in Finland's largest driving school chain? **We are looking for a Customer Service Representative for a permanent employment contract** to manage the smooth daily operations of customer service at CAP-Autokoulu Helsinki Itäkeskus together with a skilled team. In this role, you will hold an important position in ensuring that our customers receive high-quality and seamless service across all service channels. You will work in cooperation with other regional staff and be a key part of the branch's daily operations. Your workstation is located in Itäkeskus, and you will be responsible for managing customer accounts for the Itäkeskus, Herttoniemi, and Laajasalo branches. Additionally, you will serve customers at the Itäkeskus branch, handle driving lesson bookings, and ensure the smoothness of daily customer service. **Why might this role interest you?** In this position, you will work in a versatile customer service role where no two days are the same. You will be given responsibility, the opportunity to resolve various situations independently, and the chance to help develop the customer experience together with a professional team. Your work is meaningful: you help our customers through the different stages of their driver's license journey and ensure that doing business with CAP-Autokoulu is smooth from start to finish. **What will you be doing?** You will be responsible, together with the rest of the team, for the smoothness of customer service and daily customer care at the Itäkeskus, Herttoniemi, and Laajasalo branches. In practice, this includes, among other things: - serving customers at the branch, by phone, and via email - booking driving hours and courses and managing appointments - customer guidance and product sales - maintaining the working hours calendar - taking care of the daily functionality and comfort of the branch - supporting driving instructors in their daily work - cooperating with other regional staff - participating in the development of the customer service process. **What environment will you work in?** You will work at the CAP-Autokoulu Helsinki Itäkeskus branch from Monday to Friday. The work is on-site, and there is no possibility for remote work. The branch opens daily at 11:00, and your working hours are: - Mon–Thu 9:30–17:30 - Fri 9:30–15:00. **What do we offer?** We offer an interesting and versatile job in a growing organization, where you will become part of an encouraging and professional team. You will have access to modern tools, occupational health care, fitness center discounts, as well as extensive orientation and support for the role, a pleasant work community, and the opportunity to work in a well-known and stable company. The employment begins at the end of August or early September. The employment follows the Collective Agreement for the Traffic Education sector. The salary for the position is €13.89 / h. **What do we hope for from you?** In this role, you will be supported particularly by a customer service mindset, a calm approach in changing situations, and a desire to find effective solutions. We hope that you have: - previous experience in customer service roles - good problem-solving and organizational skills - a customer-oriented and collaborative working style - the ability to work independently as part of a team - fluent Finnish and good English language skills - good IT skills and a willingness to adopt new systems. **Interested?** Great! We look forward to your application. In your application, tell us about your skills, previous experience, and what interests you about this position. Send your application **by August 13, 2026, at the latest**. We review applications during the application period and will invite the most suitable candidates for an interview as soon as possible. Further information about the position can be obtained from Regional Manager Jenni Puska, 044 485 0583, jenni.puska@cap.fi. Welcome to build a first-class customer experience with us! On the CAP-Autokoulu pages, you can read what our employees say about working at CAP: **https://cap.fi/tyo-cap-autokoulussa/** **Company** CAP-Group Oy is the largest and growing transport and logistics training company in Finland and Germany. CAP-Group promotes road safety by modernizing training methods, learning techniques, and customer experience. We provide services in over 150 locations. The goal of the profitably growing CAP Group is to be the largest driver training company in Europe.