Service Manager

CGI is one of the largest IT and business consulting firms in Finland and the world. We are seeking an experienced, customer‑oriented and development‑minded service manager to take responsibility for the daily management and continuous development of strategically important IT services. As the primary contact for service delivery, you ensure services are delivered with quality, efficiency and within agreed SLAs. You will lead the daily operations, drive continuous improvement based on client business needs, and utilize new methods, automation and AI to improve service quality and efficiency. You will be responsible for service quality, customer satisfaction and operational success, and work in close collaboration with clients, production teams, technical experts, service managers and other stakeholders. Your tasks include leading daily service production, building long-term customer relationships, monitoring SLA fulfillment, service performance, quality and customer satisfaction, leading service reviews and reporting, contract-based reporting and financial control, coordinating incident/change management with technical experts and production teams, handling customer feedback and improvement actions, advancing service development using metrics and automation and AI, and ensuring ongoing success through close collaboration with stakeholders. The role also requires security clearance as per client requirements. We offer a culture based on people and collaboration, with good tools and technology, and opportunities for growth through CGI Academian and internal mobility. About CGI’s employee benefits and wellness programs, and the company’s ownership culture. The closing date and contact details are provided in the ad.