Account Manager

As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider One product suites, Business Reviews, renewal processes, contract negotiations. What You Will Do: Participating in meetings with key stakeholders, starting from onboarding kick-off and Business Review meetings. Discovering the strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. Analyzing stakeholder mapping and setting the overall strategy to capture the right frequency in touchpoints. Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. Assisting sales with upselling and initiating opportunities with the right product and the right contact. Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in the existing customer portfolio. Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets, ensuring the best customer experience and success recognition. Achieving customer advocacy goals with the marketing team, with success stories, testimonials, and so on. Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider One Product and Strategic Roadmap execution. While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.