Complaints Officer

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We’re growing fast, and there’s a lot more to do: we’re going after the UK and US markets. Join us if you want to take ownership, work in small teams, and build the best technology in-house. About the role: We’re looking for a Complaints Officer to investigate and resolve complex customer interactions. You will build relationships across departments to understand friction points and reach fair, objective decisions. Your team’s objectives focus on prompt, diligent, fair investigations and improving service. You will handle regulated complaints, manage a varied caseload, and ensure adherence to complaint handling standards and FCA regulation. You will communicate with complainants and stay up-to-date with products and policies. The Interview Process includes a phone screen, cognitive assessment, and onsite interview to demonstrate knowledge of FCA regulations and DISP. Life at Lendable includes flexible working, health coverage, retirement savings, and social events. Apply for this job to join a fast-growing fintech leader.