Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - Poland"), this listing's salary midpoint is about 97% lower. The offer sits below the benchmark range (€6,945–€7,523). The offer's range width is broadly in line with the benchmark. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: IT Support Specialist | €1,980/per month | €2,645/per month | €2,958/per month |
| All roles in Remote - Poland | €6,945/per month | €7,234/per month | €7,523/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €225/per month | €238/per month | €250/per month |
Obsługa pierwszej linii wsparcia (Service Desk L1) dla klienta medycznego Zarządzanie incydentami oraz ich rejestrowanie, klasyfikowanie i priorytetyzowanie. Monitorowanie kolejki zgłoszeń, skrzynki mailowej oraz infolinii. Terminowa realizacja zgłoszeń zgodnie z obowiązującymi SLA. Eskalacja zgłoszeń do odpowiednich zespołów technicznych (L2/L3). Dokumentowanie wykonanych działań w systemie ticketowym. Współpraca z zespołami technicznymi w celu rozwiązania problemów użytkowników. Praca zmianowa w godzinach 6:00–22:00 (poniedziałek–piątek).
Job Details
Responsibilities
- Handle first line support for medical client
- Manage incidents and log, classify and prioritise them
- Monitor ticket queue, email inbox and hotline
- Ensure timely ticket resolution according to SLA
- Escalate tickets to appropriate technical teams (L2/L3)
- Document actions in ticketing system
- Collaborate with technical teams to resolve user issues
- Shift work 6:00–22:00 (Mon-Fri)
Requirements
- Minimum 2 years experience in Service Desk / IT Support (L1)
- Experience in medical customer support (e.g., hospitals, doctors)
- Knowledge of medical terminology
- Experience with ticket systems (e.g., Jira, ServiceNow, Remedy, Zendesk)
- Ability to diagnose simple user problems
- Basic OS knowledge (Windows, Linux beneficial)
- Basic networking knowledge (VPN, DNS, DHCP, IP addressing)
- Knowledge of Microsoft 365 or Google Workspace
- Ability to work with knowledge bases and operational procedures
- Ability to gather information necessary for diagnosis
- Teamwork and knowledge sharing skills
Skills & Technologies
Related Opportunities
Discover more opportunities that match your interests and skills