Dutch Customer Service Agent
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Sofia, Bulgaria"), this listing's salary midpoint is about 120% higher. The offer sits above the benchmark range (€7,000–€12,000). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Sofia, Bulgaria | €7,000/per month | €9,500/per month | €12,000/per month |
| From job ad (Mid-Level) | €20,880/per month | €20,880/per month | €20,880/per month |
Key Responsibilities: Deliver professional support for our client’s products and services, maintaining a stellar customer satisfaction rate. Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client’s customers. Engage customers through multiple channels, including phone, email and chat. Resolve customer inquiries within agreed SLAs, using our client’s comprehensive knowledge base and established protocols. Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores. Collaborate with team members to share best practices and contribute to the knowledge base. Participate in ongoing training and stay updated on product knowledge and industry trends.
Job Details
Responsibilities
- Deliver professional support for products and services
- Use CRM software and ticketing systems
- Engage customers via phone, email and chat
- Resolve inquiries within SLAs
- Meet/exceed performance goals
- Collaborate with team members
- Participate in ongoing training
Requirements
- Fluent Dutch and English communication skills
- Strong interpersonal abilities
- Ability to follow structured guides
- Excellence in active listening and problem-solving
Skills & Technologies
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