Compared with the selected benchmark ("All roles in Paris, France"), this listing's salary midpoint is about 91% lower. The offer sits below the benchmark range (€7,681–€13,890). The listed pay band (€916–€926) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 4 comparable listings.

Monthly salary comparison for Product Support Specialist
Market	Lower bound (25th percentile)	Median	Upper bound (75th percentile)
All roles in Paris, France	€7,681/per month	€11,054/per month	€13,890/per month

About the role

What You'll Do Provide Expert Assistance: serve at the primary point of contact for customers seeking help. Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team. Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment. Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies. Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs. Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service. Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed. Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organisation, allowing you to shape your career.

Job Details

Responsibilities

Provide Expert Assistance: serve at the primary point of contact for customers seeking help.
Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies.
Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service.
Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.
Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organisation, allowing you to shape your career.

Requirements

You have a "can-do" attitude: you’re hands-on and a go-getter.
You have excellent written and interpersonal skills.
You have general technical know-how and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed.
You would describe yourself as independent, empathetic, and accountable.
You have strong project management skills and ability to deliver on time.
You prioritize and pride yourself on providing great customer service.
Comfortable working in a global, fast-paced environment as part of an international team.
You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role.
You speak English and French to a professional proficiency.