Customer Marketing Manager

Copado is the #1 DevOps Platform for Salesforce and the Cloud. We deliver an AI-enabled devops platform to enhance human’s ability to orchestrate business application development in the agentic age to drive digital transformation for 1,500+ of the most innovative brands on the planet — from Coca-Cola to T-Mobile to Volkswagen. Role Overview Copado is redefining how enterprises deliver software in the age of AI. As we scale Agentia and move toward a consumption-based model, customer adoption, advocacy, and proof are critical to our growth. The Customer Marketing Manager will play a key role in building and scaling Copado’s Customer Growth Engine—driving adoption, expansion, and customer advocacy across the lifecycle. This role sits at the intersection of Marketing, Customer Success, and Product, ensuring our customers not only succeed, but become our strongest proof in the market. Key Responsibilities Customer Growth & Lifecycle Marketing - Design and execute lifecycle marketing programs across Onboarding, Adoption, and Expansion. - Partner with Customer Success to drive product usage and engagement. - Support consumption growth across the delivery lifecycle. Customer Campaigns (Including 90/6 Program) - Own marketing execution of key customer initiatives, including the 90/6 upgrade campaign (in partnership with Customer Success), feature adoption campaigns, and release awareness and enablement. - Goal: Drive customers to the latest versions, increase usage, and unlock value. Customer Storytelling & Content - Partner with Product, Product Marketing, Corporate Marketing, and Events to help coordinate, identify, and develop compelling customer-centric narratives aligned to: - The Agentia platform - Key use cases - Industry solutions Cross-Functional Collaboration - Work closely with key partners across Customer Success (primary partner), Product Marketing, Product, Advocacy, Demand Generation, and Sales. - Ensure tight alignment between customer outcomes, marketing messaging, and revenue goals. Customer Insights & Feedback Loop - Capture customer insights and feedback to share learnings across Product, Marketing, and Sales. - Help shape messaging, product roadmaps, and GTM strategy. Qualifications - Experience: 5–8+ years in Customer Marketing, Lifecycle Marketing, or Customer Success Marketing within B2B SaaS or enterprise technology. - Core Skills: Background in customer advocacy and storytelling, with strong cross-functional collaboration. - Execution: Demonstrated ability to translate customer outcomes into compelling stories, manage multiple stakeholders, and execute programs end-to-end. Benefits Copado offers a comprehensive benefits package, which includes: - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance. - 401(k) Plan - Paid Time Off - Wellness Perks The pay range for this role is: 100,000 - 120,000 USD per year (Chicago)