Customer Advisor
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Salary analysis
Compared with the selected benchmark ("In Rovaniemi, Finland: Customer Advisor"), this listing's salary midpoint is about 2% higher. The offer sits above the benchmark range (€2,142–€2,142). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Advisor | €1,400/per month | €2,368/per month | €3,500/per month |
| In Rovaniemi, Finland: Customer Advisor | €2,142/per month | €2,142/per month | €2,142/per month |
| From job ad (Mid-Level) | €2,175/per month | €2,175/per month | €2,175/per month |
<p>We are seeking customer advisors for Posti in our corporate and personal customer service unit. As a customer advisor you help customers in all situations they may need, serving via multi-channel methods including phone (inbound and outbound), email, and chat, with the phone being the primary tool. You aim to create excellent customer interactions by identifying customer needs and offering the best solutions, using communication and problem-solving skills. The job is fast-paced and goal-oriented call center work. Throughout the day you will encounter a large number of different customer situations, not all of which follow a prepared script. You should be able to learn new things quickly, search for information from multiple sources, and make decisions even when an immediate answer is not available. Customer service quality, efficiency, and customer experience are tracked via various metrics, so the role suits a person who thrives in a results-driven environment and wants to develop their skills continuously and combine high-quality service with efficient work. This is a great role if you love customer service, enjoy varied days, and are eager and brave to meet different people and situations. Work performance is supported by good stress tolerance, strong resilience, and the ability to bounce back quickly between tasks. We offer you the chance to develop into a versatile customer service professional in an environment where learning is continuous, and we train you in all areas toward world-class customer encounters. We are looking for several customer advisors for our upcoming Christmas season on a fixed-term contract. Start date is 19.10.2026 and the contract runs to 31.12.2026. This is a full-time role (37.5 h/week). Customer service is open every day of the week, including weekends, from 6:00 to 20:00. During autumn and the approaching Christmas season shifts will mainly fall between weekdays 8:00–20:00 and Saturdays 8:00–16:00, but we expect readiness to work the full opening hours of customer service. Our office is located in Roveniemi Koskikadulla.</p><p>Salary for the role is 13.39 €/h.</p>
Job Details
Responsibilities
- Assist customers across channels (phone, email, chat) and identify needs to offer best solutions.
Requirements
- Excellent customer service mindset and prior experience in customer service across multiple service channels, especially phone support.
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