Patient Support Coordinator
As a Patient Support Coordinator, you’ll be a key part of the pharmacy team and play an important role in ensuring Montu patients and clinicians receive a seamless, high-quality service. You’ll be one of the main points of contact for patients, supporting them throughout their journey while also working closely with our clinical and operational teams. This is an exciting opportunity to join Montu’s growing UK team and contribute to the development of our patient-facing operations. You’ll need to be organised, proactive and patient-focused, with the ability to manage multiple priorities in a fast-paced, highly regulated healthcare environment. The Patient Support Coordinator sits within the pharmacy team and requires a dynamic, patient-centric individual who is passionate about helping patients and clinicians get the best out of the service. You’ll support the day-to-day running of the patient journey, working closely with clinicians, operations, governance, product and technology teams to ensure patients receive a smooth and professional experience.
Job Details
Responsibilities
- Answer patient queries by telephone and email, providing clear, professional and empathetic support.
- Schedule and coordinate patient appointments to optimise the patient experience.
- Handle appointment payments accurately and efficiently.
- Maintain patients’ electronic health records, ensuring information is accurate and up to date.
- Support the clinical team by:
- Collecting patient data relating to long-term conditions.
- Ensuring patients meet the criteria for an initial assessment in line with Montu’s inclusion and exclusion criteria.
- Booking patients for initial and follow-up appointments.
- Preparing for and taking minutes during multidisciplinary team (MDT) meetings.
- Support operational and clinical recruitment and onboarding activities.
- Collate patient and service feedback and liaise with the Head of Governance regarding complaints and compliments.
- Report incidents and significant events and work with the Head of Governance to support appropriate follow-up.
- Support clinicians with operational queries and day-to-day service requirements.
- Liaise with the Product and Tech Support teams to resolve technical issues.
- Work closely with your line manager and the wider team to identify opportunities for service improvement.
- Attend work-related meetings as required.
- Maintain all mandatory training and remain familiar with company policies and SOPs.
- Work flexibly across shifts when required.
Requirements
- At least 2 years’ work experience.
- Previous experience working in a healthcare environment is advantageous but not essential.
- Excellent attention to detail and strong organisational skills.
- Good understanding of working within a highly regulated environment and following policies and SOPs.
- High level of IT proficiency and confidence using multiple systems.
- Strong communication and interpersonal skills.
- Ability to work under pressure, manage competing priorities and remain calm in a fast-paced environment.
- Patient-focused, professional and proactive approach.
Skills & Technologies
| Location | Active listings |
|---|---|
| Remote - Global | 1 |
| Role type | Active listings |
|---|---|
| Consultant Rheumatologist | 1 |
| Role level | Active listings |
|---|---|
| Senior | 1 |
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