Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - United States"), this listing's salary midpoint is about 21% lower. The offer still falls within the benchmark range (€1,667–€17,242). The listed pay band (€6,667–€8,333) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 10 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €2,967/per month | €5,489/per month | €11,622/per month |
| All roles in Remote - United States | €1,667/per month | €10,711/per month | €17,242/per month |
| From job ad (Senior) | €6,667/per month | €7,500/per month | €8,333/per month |
Senior Customer Success Manager position at Supermetrics, US Remote. Responsibility includes overseeing North American market, collaborating with various teams, and driving customer success lifecycle from onboarding to renewals. Remote within specified US states. Salary: $80k–$100k USD + bonus; OTE $100k–$125k USD. Benefits include health care, WFH stipend, wifi allowance, equity options, equipment, and more.
Job Details
Responsibilities
- Manage a portfolio of 40–60 clients depending on location
- Oversee onboarding, adoption, renewals, growth, and advocacy
- Collaborate with Sales, Product, Support, Professional Services, and Solutions Engineering
- Maintain product knowledge and provide insights during customer interactions
- Foster collaboration and support colleagues
- Understand clients' goals and provide tailored recommendations
- Identify at-risk accounts and implement proactive retention strategies
- Advocate for clients internally to influence product roadmap
Requirements
- Minimum of 3 years of experience in customer success or similar roles
- Experience in SaaS, agency, or Martech industries
- Strong communication with diverse stakeholders
- Proficiency in commercial negotiations and organizational abilities
- Problem-solving mindset
- Excellent internal and external communication to nurture relationships
- Humility and growth orientation
- Track record of expanding client relationships (expansion, upsell, renewals)
- Proficiency in English
Skills & Technologies
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