Compared with the selected benchmark ("All roles in Toronto, Canada"), this listing's salary midpoint is about 3% lower. The offer still falls within the benchmark range (€9,260–€13,890). The listed pay band (€10,833–€11,667) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 3 comparable listings.

Monthly salary comparison for Renewals Manager
Market	Lower bound (25th percentile)	Median	Upper bound (75th percentile)
All roles in Toronto, Canada	€9,260/per month	€13,890/per month	€13,890/per month

About the role

The Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment by owning the end-to-end renewal lifecycle. This role blends commercial acumen with customer insight, ensuring customers continue to see value in Pigment while navigating contractual discussions with confidence and precision. You will partner closely with Customer Success, Sales, and Legal to mitigate risk, forecast renewals, and execute a consistent, scalable renewal motion. Responsibilities include managing the full renewal process across a high-volume portfolio, analyzing customer health and product usage signals to identify churn risks, preparing renewal proposals, negotiating pricing and contract terms within guardrails, maintaining renewal data in CRM, and collaborating with Sales and Finance to optimize commercial structures for multi-year commitments. Minimum 3+ years of experience in renewals or related SaaS roles; strong negotiation, health signals interpretation, and CRM skills required. Preferred: experience in high-growth SaaS with scaled Customer Success models; familiarity with FP&A or data products; contract coordination with Legal. What We Offer: competitive compensation package: CAD 130,000 - 140,000; stock options; comprehensive benefits; generous time off; flexible hours; annual offsite; offices in New York, Toronto, Paris, London; high-end equipment; 401(k). We are an equal opportunity employer; background checks are conducted. How to apply: apply for this job.

Job Details

Responsibilities

Manage the full renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, and contract execution.
Analyze customer health, product adoption, and stakeholder sentiment to proactively identify churn risks and create mitigation plans.
Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realization narratives.
Prepare renewal proposals, negotiate pricing and contract terms within approved guardrails, and follow internal approval workflows.
Maintain accurate renewal data in CRM and reporting systems, ensuring predictable forecasting and identification of systemic risks.
Partner with Sales and Finance to optimize commercial structures for multiyear commitments, expansions, or right-sizing.

Requirements

3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role.
Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels.
Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators.
Proven ability to manage a large volume of accounts with competing priorities and tight deadlines.
Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting.