Customer Success Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("In Helsinki, Finland: Customer Success Manager"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€3,270–€4,500). The listed pay band (€238–€280) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 4 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €2,967/per month | €5,489/per month | €11,622/per month |
| In Helsinki, Finland: Customer Success Manager | €3,270/per month | €4,200/per month | €4,500/per month |
| Pay in our data — not quoted in ad (Manager) | €238/per month | €259/per month | €280/per month |
Job overview\nAs a member of our Customer Success team, you'll own a high-volume portfolio of customers and help them adopt Swarmia into their daily work. This is a scaled role: you'll be responsible for around 180 customers representing roughly $1.3M in ARR, a blend of self-serve SMB and mid-market companies spread across Europe and the US. Swarmia is designed to be flexible and opinionated, while still adapting to how different engineering teams work. You'll become a product and domain expert in engineering analytics and developer productivity, helping customers make better decisions about how they build software and run engineering teams. This is a hybrid role based at our Helsinki HQ or remote role in Dublin. Because part of your portfolio sits in the US, some flexibility in your working hours helps. You'll report to the Head of Customer Success, based out of Dublin.
Job Details
Responsibilities
- Own and manage a large portfolio of self-serve SMB and mid-market customers across Europe and the US
- Lead onboarding and adoption so customers reach value quickly
- Design high-value, repeatable touchpoints for busy customers: onboarding cohorts, office hours, webinars, in-app guides, templates, and documentation that scale beyond your calendar
- Use in-app usage signals to reach the right customer at the right moment in their adoption journey
- Build and automate your own workflows with AI so a portfolio this size stays manageable, and share what works with the rest of the team
- Proactively monitor customer health and address risks before they escalate
- Run proactive outbound to self-serve customers who have never spoken to us, and turn that first contact into real adoption
- Identify expansion opportunities and partner with Sales when accounts grow
- Manage renewals across your book of business
- Collect and synthesize customer feedback to influence product decisions
Requirements
- You have at least two years of customer-facing experience in B2B SaaS, supporting the onboarding and adoption of a technically complex product.
Skills & Technologies
Benefits & Perks
Recruitment Process
- 1Intro call with recruiting
- 2Hiring manager interview
- 3Role play customer demo interview
- 4Final panel interview
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