Financial Services Support Specialist
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Paris, France"), this listing's salary midpoint is about 91% lower. The offer sits below the benchmark range (€7,681–€13,890). The listed pay band (€916–€926) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 4 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Paris, France | €7,681/per month | €11,054/per month | €13,890/per month |
Lead with autonomy and trust. Pennylane is a fast-growing FinTech, offering financial management software for SMEs and accounting firms. The Financial Services Support Specialist will be the business- and platform-expert, serving as the main contact between clients and the Support team, engaging daily with users to understand issues and provide timely solutions or escalate when needed. Training starts with the CSM Academy, followed by progressive responsibilities from handling client requests to autonomous portfolio management, contributing to client materials, and eventually becoming a product expert. Requirements include several years in neo-banks/banks, strong banking system understanding, B2B support experience, comfort with daily calls, leadership collaboration, flexible hours, and interest in fintech. Remote work is available with monthly Paris travel for onsite days. The recruitment process includes multiple remote interviews. Perks include health insurance, meal vouchers, extra RTT, language learning support, home-working budget, Paris office access, BSPCE, gym access, a Mac, and team events. French, English, German, Spanish data policies are provided. Apply through official channels.
Job Details
Responsibilities
- Act as central liaison between clients and Support
- Respond to client inquiries related to financial services
- Investigate and provide solutions or escalate to technical teams
- Autonomously manage a client portfolio over time
- Contribute to creation and updating of client-facing materials
- Share client insights with product team
- Becoming a product expert and drive operational efficiency
Requirements
- Several years of experience in neo-banks, online banks, or traditional banks
- Strong understanding of banking systems
- Experience in B2B support
- Comfort with daily phone conversations with clients
- Willingness to work with leadership
- Flexible hours to meet client needs
- Interest in fintech products
Skills & Technologies
| Location | Active listings |
|---|---|
| Remote - Europe | 8 |
| Paris, France | 4 |
| Remote - Global | 2 |
| Mulhouse, France | 1 |
| Role type | Active listings |
|---|---|
| Product Manager | 1 |
| Design System Designer | 1 |
| Senior Application Security Engineer | 1 |
| Backend Engineer | 1 |
| Fullstack Software Engineer | 1 |
| Design System Manager | 1 |
| Support Pilotage and Accounting Specialist | 1 |
| Product Designer | 1 |
| Engineering Manager | 1 |
| Human Resources Business Partner | 1 |
| Role level | Active listings |
|---|---|
| Senior | 6 |
| Mid-Level | 4 |
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