Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("In Remote - Global: Director"), this listing's salary midpoint is about 17% lower. The offer still falls within the benchmark range (€10,070–€21,645). The listed pay band (€12,167–€14,000) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 7 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Director | €7,043/per month | €12,371/per month | €22,144/per month |
| In Remote - Global: Director | €10,070/per month | €15,192/per month | €21,645/per month |
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. Reporting to the Senior Director of Customer Success and partnering closely with Sales, Renewals, and cross-functional teams, the Associate Director, Customer Success will lead a team of Customer Success Managers responsible for the health, retention, and growth of Spring Health’s Commercial and SMB customer segments. This is a full-time, fully remote position. The ideal candidate would be able to work CST or EST hours. Travel to our NYC headquarters is required quarterly.
Job Details
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers
- Own the health and retention of the Commercial & SMB portfolio
- Run a recurring risk and renewal review cadence
- Partner with Sales, Renewals, and Deal Desk to manage upcoming renewals and expansions
- Translate customer feedback into recommendations for Product and Support
- Standardize playbooks, onboarding, and account planning practices
- Monitor segment-level performance and flag risks/opportunities
- Hire, onboard, and ramp new CSMs
- Ensure CS data integrity in systems
- Represent the voice of the customer in cross-functional planning
Requirements
- 3+ years of experience in Customer Success, Account Management, or related client-facing role
- 2+ years directly managing a Customer Success team
- Experience owning a book of business with defined retention and renewal targets
- Proven ability to build and scale repeatable CS processes
- Strong analytical skills with Salesforce or similar CRM
- Excellent written and verbal communication skills
- Proactive, ownership-driven approach to solving problems in ambiguous situations
Skills & Technologies
Education Level
No degree required
| Location | Active listings |
|---|---|
| Remote - Global | 18 |
| Remote - APAC | 1 |
| Remote - Europe | 1 |
| Role type | Active listings |
|---|---|
| Clinical Care Navigator | 3 |
| Specialty Care Navigator | 2 |
| Director | 1 |
| Payer Integration Manager | 1 |
| Program Manager | 1 |
| Account Executive | 1 |
| Medical Officer | 1 |
| Clinical Instructional Designer | 1 |
| Growth Marketing Director | 1 |
| Clinical Quality Manager | 1 |
| Director, Downstream Product Marketing | 1 |
| Medical Records Coordinator | 1 |
| Senior Program Manager | 1 |
| Payroll Administrator | 1 |
| Clinical Manager | 1 |
| Implementation Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 7 |
| Senior | 5 |
| Executive | 4 |
| Manager | 3 |
Related Opportunities
Discover more opportunities that match your interests and skills