Customer Service Specialist

The role focuses on expert-level customer service in a fast-paced, international setting. The specialist will combine demanding customer service tasks with practical problem solving and close collaboration with sales teams. The position is a hybrid work model with the office in Helsinki, and working hours are Monday to Friday daytime with a flexible start between 07:30–09:00 and finish between 15:30–18:00. Key requirements include several years of B2B customer-facing experience (lab or similar background preferred), fluent Finnish as daily working language, strong English for international collaboration, robust SAP knowledge, proficient use of CRM systems, good MS Office skills, and openness to new technologies and AI tools. The candidate should be proactive, able to work independently in demanding situations, capable of handling multiple tasks, and have a business-minded approach to identify sales opportunities. The role entails handling complex customer cases, coordinating with sales, product management and internal stakeholders, and working across multi-channel interactions. We offer competitive pay and a comprehensive benefits package, including extended health care, health and accident insurance, meal benefits, culture and sports perks, employee assistance program, internal recognition programs, annual extra leave after milestones, international, diverse, and responsible work in an global organization, and opportunities to influence customer experience. Applicants are asked to submit in English. We are an equal opportunity employer.