Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - United States"), this listing's salary midpoint is about 85% lower. The offer sits below the benchmark range (€1,667–€20,050). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 7 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Remote - United States | €1,667/per month | €11,003/per month | €20,050/per month |
| From job ad (Mid-Level) | €1,667/per month | €1,667/per month | €1,667/per month |
The role is full remote Contract: B2B Salary: around 20k USD per year Previous iGaming experience needed Main Responsibilities - Provide customer support via live chat and email, ensuring timely, accurate, and professional assistance. - Handle account-related issues, including verification, account restrictions, and responsible gaming requests. - Support customers with deposits, withdrawals, payment statuses, and basic cryptocurrency inquiries. - Resolve issues related to gameplay, sports betting, bonuses, and promotions. - Explain company policies, wagering requirements, limits, and terms & conditions. - Identify and escalate potential fraud, abuse, or suspicious activity following internal procedures. - Promote and support Responsible Gaming initiatives. - Document all customer interactions accurately in internal systems. - Follow SOPs, SLAs, and escalation processes, collaborating with second-line support when needed. - Stay updated on platform features and work rotational shifts while ensuring smooth handovers. Key Skills & Experience - Previous experience in customer support, ideally within iGaming or online platforms. - Excellent written communication skills with a customer-first approach. - Experience handling sensitive customer situations professionally. - Understanding of payments, account verification (KYC), and cryptocurrency is beneficial. - Knowledge of sports betting, casino products, bonuses, and promotions. - Strong attention to detail and ability to follow compliance procedures. - Comfortable working in a fast-paced, shift-based environment.
Job Details
Responsibilities
- Provide customer support via live chat and email
- Handle account-related issues, including verification and responsible gaming requests
- Support customers with deposits, withdrawals, and cryptocurrency inquiries
- Resolve issues related to gameplay, sports betting, bonuses, and promotions
- Explain company policies, wagering requirements, and terms & conditions
- Identify and escalate potential fraud, abuse, or suspicious activity
- Promote and support Responsible Gaming initiatives
- Document customer interactions in internal systems
- Follow SOPs, SLAs, and escalation processes
- Work rotational shifts and ensure smooth handovers
Requirements
- Previous experience in customer support, ideally within iGaming or online platforms
- Excellent written communication skills with a customer-first approach
- Experience handling sensitive customer situations professionally
- Knowledge of sports betting, casino products, bonuses, and promotions
- Strong attention to detail and ability to follow compliance procedures
- Comfortable working in a fast-paced, shift-based environment
- Previous iGaming experience needed
Skills & Technologies
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