IT Customer Support Specialist

As of 2 September 2025, Vivicta, former Tietoevry Tech Services, now operates as a standalone company under our new brand. We’ve officially launched Vivicta, your trusted Nordic transformation partner, making everyday easier through technology. You can explore more about our brand and what we stand for at https://www.vivicta.com Ready to join us? Click ‘Apply’ and complete our short application form to get started. Prefer another option? Apply via LinkedIn to automatically populate your details using your profile. Join our User Support department - the trusted Scandinavian speaking customer service team in Latvia! Provide IT support for corporate customers in sectors such as public services, utilities, retail, and logistics. No prior IT experience required, we offer full training. This role is an excellent starting point for career growth within Vivicta and the IT field. We expect you to have: Fluent Danish language , as well as English (working with foreign customer and colleagues) Interest in IT field and eager to learn, acquire new knowledge (IT training, service specific training is provided by the department) Previous work experience within IT Service Desk or other IT field will be considered as an advantage As a person: Fast learner who adapts easily and can strive in a dynamic working environment Excellent communication, problem-solving skills and passion for customer service Accountable mindset with ability to work independently and knowing how to prioritize tasks Eager to take initiative and ‘’can do’’ attitude With us you will be responsible for: Ensure high level customer satisfaction and interact daily with colleagues, clients, technicians Provide first line support to customers in Nordics via phone, ticketing systems and other tools Troubleshoot problems and offer solutions by using internal knowledge base Continuously maintain and develop one’s work-related knowledge Improve, update knowledge database and work with ticket backlog when the need arises We Offer: Working experience on an international level in a leading global IT company Professional and personal development opportunities, growth opportunities A culture guided by our GRIT values – Guts, Results, Integrity, and Team – shaping how we take ownership, drive improvements, deliver impact, act with trust and respect, and succeed together through collaboration and support Modern office environment in the new office premises VERDE Work on weekdays and possibility to work from home within Latvian borders, hybrid work model Competitive remuneration from 1500 - 2000 EUR monthly/gross* and benefits package (Premium health insurance which covers sports, dentistry, massages, medical treatments, etc., additional days off and a lot more) Vivicta is committed to diversity and welcomes applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds.  We conduct background checks for all final candidates, and some roles may require security clearance during hiring or later—always handled within local legislation and with care and confidentiality. Vivicta declines calls from recruitment companies.  *Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Vivicta, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.) #LI-Hybrid #LI-SK4 Vivicta is a trusted Nordic transformation partner making everyday easier through technology. In a world of constant change, we are with our customers, helping unlock new digital opportunities and elevate their business. We provide fit-for-purpose digital solutions to accelerate customers’ transformation. Our 7,000+ experts globally drive end-to-end excellence across Data, Automation & AI, Cloud & Infrastructure, ERP & Applications, and Digital Security. With a get-it-done attitude, we commit to deliver elevated impact. www.vivicta.com