Area Service Manager

The main responsibility of the Area Services Manager is to work in close interaction with dealers and workshops, to develop, drive, support and follow up the activities to sell and produce services as well as ensure customer loyalty in the geographic area. The area services manager has the functional responsibility to steer the service related activities in the market and business plan in collaboration with the dealer and workshop service organization, aiming at reaching Scania’s commercial and financial targets in the area. 1. Represent the Services Director service function in the area; 2. Implement and foster the Scania Services Mindset in the area. Lead by example; Encourage and promote a result- and customer oriented mind-set. 3. Follow up KPI:s from Services Strategy; Steer the Services sales based on active services sales strategy 4. Support implementation of Business Plan; Identify new business opportunities together with the dealer 5. Develop and promote Scania services; Collect sales data to create forecasts and action plans for services strategies; 6. Ensure that relevant financial and performance reports are compiled, analyzed for further improvements 7. Monitor market and competitor activity, trends and demands; Coordinate and escalate findings and market needs back to the distributor 8. Set, track and report on dealer service activities and plans, sales forecasts, objectives and targets 9. Actively engage in physical weekly and monthly follow up meetings with dealer and workshop service staff on site; Daily follow-up of workshop performance in regards to Customer loyalty, Commercial and Service Production matters 10. Coach, motivate and encourage accountability in service teams to reach targets 11. Identify deviations and generate appropriate action plans 12. Implement and develop service sales- Engage actively in dealer service meetings- Visit dealers and workshops regularly for development and follow up- Interact/visit customers regularly together with dealer / workshop people 13. Help to implement new solutions in line with customer needs, actively interacting and listening to the network 14. Understand and act according to the Scania way frame work; Maintain the normal situation, detect deviations and act immediately to eliminate them. 15. Participate and contribute in improvement activities based on a standardized working method