First-Line IT Support Specialist

First-Line Support, Kolibrit IT, Espoo We are looking for a skilled first-line support specialist for our client Kolibrit IT to strengthen its professional team. The person we seek has already gained some experience in support duties and is motivated by varied tasks and responsibilities. The position will be filled as soon as possible, so submit your application today. Job description This role offers an excellent opportunity to join a skilled team of experts. It is a full-time, fixed-term position for six months through Academic Work. What we offer A pleasant, supportive team Flexible remote work according to the team’s current practices (currently at least 1–2 days per week at the office) An opportunity to develop your professional skills in a growing company Job responsibilities As a First Line Support specialist, you will work with a customer-focused approach, receiving tickets mainly by phone. The work combines customer service and problem-solving, and you will handle a variety of customer situations. Receive and resolve first-line IT support requests Provide customer service by phone and through digital channels Support and manage end-user devices Manage users and troubleshoot in the Microsoft 365 environment Document cases and manage the support request lifecycle We are looking for Good systematic troubleshooting skills, particularly in Microsoft Windows and Microsoft 365 environments Around 2–3 years of previous experience in Service Desk or IT support roles Fluent Finnish and English A customer-service mindset and an independent approach to work We appreciate Experience in end-device management, particularly Microsoft Intune An interest in IT To succeed in this role, you are Customer-oriented Systematic Able to make decisions about troubleshooting independently and confidently within your own expertise Our recruitment process Academic Work is managing this recruitment on behalf of its client, who requests that all questions about the position be directed to Academic Work. Candidates are interviewed on an ongoing basis. If the recruitment process has already advanced, we may close the application before making a final selection. The selection process includes tests measuring personality traits and cognitive ability. The tests help us find the right person for the role and ensure an equal and fair assessment. Kolibrit IT Oy Kolibrit began with the vision of two curious and determined IT professionals: to build a company as skilled, intelligent and fast as a hummingbird, a bird capable of moving in directions others cannot. Founded in 2013, Kolibrit IT has grown from a nest in one tree into a diverse flock where everyone brings their own colour and expertise. Become part of Academic Work’s success story As an Academic Work consultant, you will have the opportunity to grow professionally, build your network and make valuable connections for your future. A consultant manager assigned to you will support you along the way. Do you have questions about this job? If you have questions, contact the recruitment team at krn10@academicwork.fi and mention job ID LKLCP2 in your email.