Small Business Collections Representative

About the role: A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. Responsibilities: Handle inbound and outbound calls to customers regarding overdue payments; Find solutions for customers who are past due on their account to get them back up to date; Follow up with customers via email and answer any questions that they may have; Maintain accurate, up-to-date information of customer interactions; Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status; Follow all collection laws and legal practice. Requirements: Strong verbal communication and negotiation skills; Empathy and patience; Ability to balance multiple priorities; Drive to exceed goals in fast-paced environment; Computer proficiency and accurate data entry; Salesforce experience a plus; Knowledge of FDCPA and FCRA practices. Compensation: The budgeted hourly rate for this position is $25.00. Additional compensation for this role may include commission or bonus. Benefits & Perks: Hybrid in-office Tue-Thu, remote Mon-Fri; Health, dental, and vision insurance; 401(k) matching + Roth option; PTO & paid holidays; Sabbatical program; Summer hours; Paid parental leave; DEI groups; Employee recognition; Charitable matching and volunteer day. About Enova: Enova International is a leading fintech company, etc.