Customer Experience Architect

Customer Experience Architect (IT Service Manager). The Customer Experience Architect does not seek customers for solutions, but provides solutions to customers. Elmo is a style of a high-expertise ICT group guided by community, enthusiasm, trust and self-direction. We have grown into a corporate group of over 160 experts and continue to grow. Therefore we need a new, technically grounded Customer Experience Architect. The Customer Experience Architect is like the customer's own ICT person, whose job is to ensure that our customers' ICT environment develops in the right direction, services are correctly sized, things work, security matters are in order and the customer can feel that they are a priority. The right person has experience, vision and understanding of ICT world: IT Service Management, cloud services, IT infrastructure, security, and more. You don't need to be a deep expert in ICT technologies, but you should know the world well enough to offer well-founded solutions. You might have previously acted as a service manager, IT team lead, information security manager or similar technical-commercial role. You also understand IT from a business-driven development or coordination perspective. You also have excellent social skills, confidence in your own abilities and performance, and a positive attitude with straight back. The work can be done at our Tampere, Vantaa or Helsinki offices or remotely from home. Although you will be responsible for your own accounts independently and proactively, you have the support of our entire expert team behind you. This is what it means to be part of Elmo. We offer interesting and diverse tasks, a modern work culture where excellent employee experience is the foundation of excellent customer experience. You will join a team with a lively, open work community and enjoy Elmo’s wide range of employee benefits. Elmo provides good opportunities for developing your own skills and advancing in your career. Interested in the role? Tell us about your work experience and what you would bring to the Elmo team. Send your application, CV and salary expectation by 30 August 2026 via the link below. Want to hear more about the job? Call Vesa Pääkkönen at 0503980224 during the following times: Wed 19.8 9–11, Wed 26.8 12–14.