Account Manager

<h3 style="text-align:center"><strong>Shape the Future of Public Sector Integrations with a Nordic Challenger 🚀</strong></h3><p><br><span>At </span><a target="_blank" href="https://frends.com/">Frends iPaaS</a><span>, we&#39;re not just another vendor. We&#39;re a <strong>Nordic-founded integration platform</strong> on a mission to make integrations fast, easy, and transparent. Recognized for the <strong>4th consecutive year in the Gartner® Magic Quadrant™</strong> and winning <strong>G2 awards,</strong> including "Fastest Time to Value" and "Easiest to Use," we&#39;re proving that you don&#39;t need Silicon Valley size to deliver world-class technology. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.</span></p><p>With rapid growth and a bold roadmap ahead, we’re looking for a new <strong>Account Manager (Customer Success)</strong> in Sweden to join our central team and take commercial ownership of a portfolio of existing customers in a scalable, high-volume environment.</p><p>In this role, your main focus will be on our <strong>Swedish Public Sector</strong> portfolio (municipalities, regions, and agencies). We are looking for an organized and systematic professional who can balance high-speed commercial activities with the strategic patience required for public sector success. Whether you are already an expert in the public sector or a high-performing SaaS Account Manager with a deep interest in mastering this segment, we want to hear from you.</p><p>While the formal title is Customer Success Manager, this is a commercially driven Account Manager role with clear business responsibility for renewals, expansion, and long-term customer value. Success in this role requires strong prioritization, structure, follow-through, and <strong>the ability to manage high-volume customer relationships simultaneously.</strong></p><p>✨ <strong>This isn't just another sales job. It's a chance to:</strong></p><ul><li><p>Own customer growth at scale in a fast-growing iPaaS company.</p></li><li><p>Work with AI-powered integration technology and European data sovereignty as competitive advantages.</p></li><li><p>Experience Nordic work culture: trust, autonomy, and transparency without politics.</p></li><li><p>Make a measurable impact on public service efficiency and digital independence.</p></li></ul><hr><h3 style="text-align:center;">📝 The Role</h3><p><strong>As an Account Manager (Customer Success) with a public sector focus, you will</strong> take commercial ownership of a portfolio of existing customers, focusing on retention, expansion, and long-term value creation. You will work in a <strong>scaled customer model</strong>, balancing high-volume portfolio management with strategic account development.</p><p>This is a <strong>sales-side commercial role</strong>. While you will collaborate closely with delivery-side Account Managers and Service Managers, you won&#39;t be involved in project execution. Your focus is the commercial relationship: renewals, growth opportunities, and strategic account planning within framework agreements and LOU-compliant contracts.</p><p><span>Digitalization in the public sector is more urgent than ever. Before you dive into the specifics, we highly recommend reading this message from our sales specialist, Robert Jakobsson, on how Frends is helping Swedish municipalities and regions build their digital future: When Experience Meets Urgency.</span></p><p><strong>What You&#39;ll Do:</strong></p><p>✔ <strong>Own commercial outcomes</strong> – Drive renewals and expansion revenue across a high-volume portfolio with clear accountability for retention and expansion targets.</p><p>✔ <strong>Manage a scaled portfolio systematically</strong> – Use CRM insights, health data, and data-driven prioritization to manage many customer relationships efficiently.</p><p>✔ <strong>Grow our public sector footprint</strong> – Work primarily with municipalities, regions, and agencies to identify expansion opportunities for automation and integration use cases.</p><p>✔ <strong>Navigate the Public Sector landscape</strong> – Develop expertise in LOU and framework agreements to unlock expansion opportunities within existing contracts.</p><p>✔ <strong>Collaborate for growth</strong> – Partner with internal stakeholders to translate technical success into commercial expansion.</p><p>✔ <strong>Lead strategic business reviews</strong> – Engage CIOs, Digitalization Leads, and senior stakeholders on ROI, value realization, and future digital roadmaps.</p><p>✔ <strong>Apply proven sales methodologies</strong> – Leverage MEDDIC, value-based selling, and strategic account planning to drive commercial conversations and expansion deals with public sector stakeholders.</p><hr><h3 style="text-align:center;">🏆 Why Frends</h3><p>Work Flexibly: Enjoy modern, flexible working times and a hybrid work model in Sweden with a focus on work-life balance.</p><p>World-Class Execution, Nordic Values: Combine ambitious commercial performance with Nordic-rooted values like transparency, low hierarchy, and trust.</p><p>"Get Things Done" Mentality: We value outcomes over corporate politics or endless approval chains.</p><p>A Product That Society Trusts: Modern Microsoft-based technology stack and a low-code platform built for secure, scalable integrations.</p><p>Visible Impact: You will play a key role in shaping and growing our public sector footprint. Your work directly shapes how Swedish society integrates and automates, making a visible difference in public service efficiency.</p><p>Nordic Leader, Global Challenger: Join one of the leading Nordic integration technology organizations with its own platform, Frends, and help us win as the leading European alternative.</p><p>Thriving Integration Field: Join a vital and growing field where your skills directly support the infrastructure of society. Integrations keep the world spinning.</p><p>Competitive Compensation: Earn a fixed salary adequate to your expertise with performance-based, uncapped commission & benefits (e.g., pension, health, phone).</p><p>Read from our blog why talents choose Frends and why Frendszies stay with us.</p><p>“Frends is a really flat organization. You can reach out to anyone, and everyone is motivated to help you win the deal. Nobody is protecting their own little space. We’re all here to make sure we win more deals and grow stronger as a company.