Strategic Customer Success Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - United States"), this listing's salary midpoint is about 99% lower. The offer sits below the benchmark range (€6,945–€25,355). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 10 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Remote - United States | €6,945/per month | €11,801/per month | €25,355/per month |
Synthesia is the world’s leading AI video platform for business, with offices and teams across Europe and the US. The Strategic Customer Success Manager will build and nurture strong relationships with key stakeholders, conduct discovery to understand business objectives, maintain trusted-advisor status, and ensure customers realize value from Synthesia. The role involves leading quarterly business reviews, monitoring usage and engagement, and coordinating with internal teams to ensure seamless onboarding and ongoing success. The candidate should have customer-facing experience in Customer Success Management or related roles in B2B SaaS, manage a book of up to 35 strategic accounts, and have a track record in risk management, forecasting, and growth opportunities. The position offers a competitive salary plus stock options, generous leave, comprehensive benefits, and remote work in the United States (Eastern or Pacific time preferred). Compensation: $170,00+ OTE. The final package depends on experience and location.
Job Details
Responsibilities
- Build and nurture strong relationships with key stakeholders to drive retention and growth
- Conduct discovery with customers to understand business objectives and uncover new use cases
- Establish and maintain a trusted advisor relationship with customers
- Act as a subject matter expert for Synthesia within enterprises
- Monitor utilization and deploy strategies to increase user engagement
- Lead Quarterly Business Reviews with senior stakeholders
- Own commercial conversations and renewal process
- Collaborate with internal teams to ensure onboarding and resolution of customer issues
Requirements
- Experience in Customer Success Management, Account Management, Technical Account Management or similar in B2B SaaS
- Experience managing a book of business of up to 35 strategic accounts
- Track record in managing risk, forecasting, and identifying growth opportunities
- Onboarding new clients and building key relationships in early months
- Coordinating regular client check-ins with senior stakeholders
Skills & Technologies
| Location | Active listings |
|---|---|
| London, United Kingdom | 15 |
| Remote - Europe | 14 |
| Remote - Global | 1 |
| Austin, United States | 1 |
| Role type | Active listings |
|---|---|
| Product Designer | 3 |
| Strategic Customer Success Manager | 2 |
| Frontend Engineer | 1 |
| Research Engineer in Data | 1 |
| Staff Research Engineer | 1 |
| Product Manager | 1 |
| Solutions Architect | 1 |
| Application Security Engineer | 1 |
| Engineering Manager | 1 |
| Solutions Consultant | 1 |
| Applied Research Engineer | 1 |
| Senior Brand Designer | 1 |
| Role level | Active listings |
|---|---|
| Senior | 10 |
| Manager | 2 |
| Mid-Level | 2 |
| Expert | 1 |
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