Customer Success Manager

Customer Success Manager at Jakamo combines customer work, project leadership, business understanding, and continuous development of customer operations. You will be the key partner for customers throughout the lifecycle, ensuring smooth onboarding, maximizing value from the platform, and fostering long-term collaboration. Responsibilities include designing onboarding, coordinating deployments with customer project teams, leading user trainings, actively managing accounts, understanding business goals, identifying new usage opportunities, and feeding back to product development for ongoing improvement. The role is based primarily in Tampere with hybrid work options; travel within Finland may be required. Requirements include customer-centric, solution-oriented mindset, ability to plan and lead projects, clear communication, initiative, and fluency in Finnish and English; Swedish is a plus. Previous experience in Customer Success, SaaS, ERP projects, procurement, or project management is beneficial. We offer a diverse, fast-growing Finnish SaaS company with opportunities to influence customer experience and CS operations. The Jakamo platform connects thousands of companies worldwide as a Supplier Collaboration Platform for manufacturing. Lemonsoft Oyj is the parent group.