Field Support Coordinator

Skydio is the leading US drone company and the world leader in autonomous flight... A Skydio Field Service Coordinator (FSC) is responsible for coordinating field service operations for Skydio X10 Dock products. As part of the Customer Support Operations team, the Field Service Coordinator serves as a point of coordination between customers, Field Service Technicians, third-party service providers, Customer Support, and internal operations teams. The FSC manages the complete lifecycle of service work orders—from creation through completion—ensuring service appointments are scheduled efficiently, required parts are available, documentation is complete, and repairs are tracked through resolution. Key Responsibilities: - Schedule and coordinate field service appointments with customers, Field Service Technicians, and third-party service providers. - Manage work orders from creation through completion, ensuring timely updates and accurate documentation. - Monitor and manage the Field Service RMA Jira queue, ensuring repair requests are routed and processed efficiently. - Create sales orders for replacement parts and coordinate shipment to customers, technicians, and repair locations. - Track replacement parts and ensure returned components are received, documented, and processed according to company procedures. - Coordinate preventative maintenance work orders and recurring service activities with customers and third-party vendors. - Collaborate closely with Customer Support, Logistics, Repair Operations, and other internal teams to ensure seamless service delivery. - Maintain accurate service documentation within Jira, Salesforce, and other related business systems. - Communicate service status, scheduling updates, and logistical information to internal stakeholders and customers. - Identify scheduling conflicts, resource constraints, and process improvements to optimize field service operations. What Would Make You a Good Fit: - Experience coordinating field service operations, service scheduling, dispatch, or technical support. - Strong organizational skills with the ability to manage multiple work orders simultaneously. - Experience using Atlassian Jira, Salesforce, or similar CRM and ticketing platforms. - Order management experience. - Familiarity with RMA processes and service logistics. - Experience coordinating third-party vendors or field service providers. - Excellent written and verbal communication skills. - Strong customer service mindset - Ability to prioritize competing demands - Interest in robotics, drones, or connected hardware products is a plus. Nice to Have: - Experience supporting Public Safety, Utilities, or Infrastructure customers. - Knowledge of inventory, logistics, or parts fulfillment processes. - Experience with service analytics and operational reporting. Compensation: The annual base salary range for this position is $70,000 - $95,000*. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.