Technical Account Manager

About the role\nJoin Shopify as a Technical Account Manager (TAM) and be the primary technical contact for our enterprise merchants on the West Coast. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer-facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business.\nKey Responsibilities:\nProvide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps.\nDevelop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products.\nLead discussions with senior merchant leadership on technical strategy and incident management.\nDeliver real-time support during high-stakes events and manage cross-functional project timelines.\nOwn the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap.\nDesign solutions and demonstrate the platform’s value to technical and non-technical clients.\nAnticipate merchant needs, transitioning from reactive to proactive service delivery.\nManage on-site engagements, conduct technical health reviews, and support critical launches.\nQualifications:\nExperience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management.\nProven track record working with commerce customers in D2C, Retail, or B2B.\nSolid understanding of technical strategy for commerce businesses.\nStrong communication and project management skills, adept at working with cross-functional teams.\nAbility to travel for customer on-site visits (15-25%).\nTechnical proficiency in Grafana/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML.\nKnowledge of Liquid and familiarity with development lifecycles and version control systems (git/Github).\nExperience with Bugsnag and Observe dashboards and understanding of Shopify platform for decision-making.\nReady to transform enterprise commerce with strategic technical leadership? Join the team that’s making commerce better for everyone.\nAbout Shopify\nOpportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.\nAbout you\nMoving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.\nBefore you apply, consider if you can:Care deeply about what you do and about making commerce better for everyone\nExcel by seeking professional and personal hypergrowth\nKeep up with an unrelenting pace (the week, not the quarter)\nBe resilient and resourceful in face of ambiguity and thrive on (rather than endure) change\nBring critical thought and opinion\nPut AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do\nEmbrace differences and disagreement to get shit done and move forward\nWork digital-first for your daily work\nWe may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.\nShopifyhttps://www.shopify.com\nWe hire people, not resumes. If you think you’re right for the role, apply now.\nApply Now