Implementation Manager- West Coast

Estimated from 2 comparable listings

• Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support.
• Train agency teams on how to use Sensi’s technology, understand key workflows, and confidently explain the product to clients, families, and internal stakeholders.
• Serve as the onsite teacher, coach, and trusted advisor who helps non-technical users feel comfortable and confident with the platform.
• Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits.
• Manage onboarding from post-sale through successful implementation, ensuring agencies are trained, operational, and positioned for long-term adoption.
• Identify training gaps, adoption risks, or operational blockers and work cross-functionally to resolve them.
• Build strong relationships with agency owners, care managers, caregivers, and other key client stakeholders.
• Support light technical troubleshooting during deployments and escalate issues when needed.
• Gather and document client feedback, field insights, and adoption blockers to help improve the product, customer experience, and internal processes.
• Maintain accurate account documentation, activity tracking, deployment notes, and status updates in HubSpot.
• Partner closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes.
• Stay involved throughout the onboarding lifecycle to help agencies maintain momentum after the onsite visit.

• 3+ years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role.