Complaints Team Leader

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people; Among the fastest-growing tech companies in the UK; Profitable since 2017; Backed by top investors including Balderton Capital and Goldman Sachs; Loved by customers with the best reviews in the market (Trustpilot 4.9). So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We’re growing fast, and there’s a lot more to do; we’re going after UK and US markets where trillions worth of financial products are held by big banks. Join us if you want to Take ownership, Work in small teams, Build the best technology in-house. About the Role As we continue to grow, we are seeking a dynamic Complaints Team Leader to manage and develop a team of Complaints Officers. You’ll lead from the front, building a high-performing, engaged team that resolves complex customer complaints, delivers outstanding customer outcomes, and drives process improvements, all while championing a data-driven culture. Our team’s objectives: resolve complaints promptly and fairly, provide excellent customer service, collect insights to improve the business, and align with FCA regulations. We are looking for someone who has experience managing teams in fast-paced environments, hands-on AI/data analytics experience, and a track record of developing high-performing teams. Life at Lendable Life at Lendable includes flexible working, social events, health coverage, retirement savings, an employee referral programme, office meals, and sustainable commuting. Check our blog for more information. Please apply to join our high-growth team.