Client Relations Manager

Snellman Pro offers foods and ingredients to professional kitchens to help them create popular Finnish dishes. Our assortment includes three well-known consumer brands: Herra Snellman, Kokkikartano, and Mr. Panini, along with brands tailored to professional kitchen needs such as Soos, Pro and IceCool. We are part of the Snellman Group, a Finnish food family delivering the best tastes under trusted brands. We are looking for a Customer Service Manager to lead the operational customer service team in Pietarsaari or Kerava, to develop service processes and coordinate activities that support sales. You will influence the customer experience, team performance, and future operating models for customer service, with a focus on data-driven business improvements. As Customer Service Manager you will supervise the daily management of the customer service team, plan resources and work arrangements, and develop team capabilities. You will drive the development and continuous improvement of the customer service processes, monitor customer experience and service levels, improve handling of complaints and exceptions, and coordinate sales support functions. You will also be responsible for reporting and performance metrics, and promote new data- and AI-based ways of working. The role works closely with sales, logistics, production and other support functions.