Customer Service Representative
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("Market Average: Mid-Level Level"), this listing's salary midpoint is about 46% lower. The offer sits below the benchmark range (€2,001–€2,800). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 33 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Service Representative | €1,520/per month | €2,164/per month | €2,800/per month |
| From job ad (Mid-Level) | €1,305/per month | €1,305/per month | €1,305/per month |
We are seeking customer service representatives to join Matkahuolto’s customer service team in Torrevieja. The role involves delivering top-quality customer service via phone, chat, and email for inquiries related to Matkahuolto’s Travel and Parcel Services. Employees may assist recipients and senders in various parcel-related situations, respond to inquiries that customers could not resolve through self-service channels, and have opportunities to progress to more demanding and specialized tasks. Success requires efficiency, reasoning, and a problem-solving mindset, with a commitment to world-class service and customer experience. The position offers a diverse and interesting set of tasks in a supportive, goal-oriented environment. After onboarding, the hybrid model enables remote work from Spain once training is completed. The team is based in Torrevieja, in pleasant, bright offices near the sea, with a short commute and access to local services. We also provide moving support: reimbursement of flight tickets up to 300 EUR and help obtaining an NIE number; a possibility to stay in a company apartment at the start, subject to availability. Requirements include customer-centric approach, quick and effective problem-solving, fluency in Finnish and English, and advantageous Swedish skills, plus good command of customer-relationship systems and a commitment to joining a high-performing customer service team.
Job Details
Responsibilities
- Handle inquiries via phone, chat, and email
- Support recipients and senders in parcel-related situations
- Resolve issues customers couldn't resolve themselves
- Opportunity to progress to more demanding roles
Requirements
- Customer-centric approach
- Fast and effective problem-solving in customer situations
- Fluency in Finnish and English; Swedish is a plus
- Proficiency with customer systems
- Commitment to a high-performing team
Skills & Technologies
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