Solutions Consultant

As a Solutions Consultant on the Mirakl Connect team, you will own the onboarding experience for customers adopting Catalog Transformer - guiding them from contract signature through launch and early value realization. As the primary post-sales partner, you'll ensure customers are successfully configured, trained, and positioned to achieve their marketplace growth goals. Beyond implementation, you'll act as a trusted advisor, helping customers understand marketplace best practices, identify expansion opportunities, and maximize the value they receive from Mirakl Connect. While the role is primarily focused on post-sales onboarding, you'll also partner with Sales on strategic opportunities and collaborate with Marketplace Operators to support customer growth across the Connect ecosystem. You'll play a key role in continuously improving our onboarding motion by refining processes, capturing customer feedback, and leveraging AI and automation to deliver a scalable, best-in-class customer experience. What You'll Do at Mirakl - Own the end-to-end onboarding experience for Catalog Transformer customers, from kickoff through successful launch and adoption. - Serve as the primary post-sales contact, building trusted relationships and ensuring customers achieve value quickly. - Lead onboarding sessions, implementation workshops, product demonstrations, and customer training. - Proactively identify risks, remove blockers, and coordinate with cross-functional teams to keep implementations on track. - Become a subject matter expert on Catalog Transformer, advising customers on best practices and successful implementation strategies. - Partner with Customer Success, Product, Support, Sales, Partnerships, and Marketplace Operators to deliver a seamless customer experience. - Work with Marketplace Operators to help customers identify and execute marketplace expansion opportunities. - Support Sales on strategic or technically complex opportunities requiring product or onboarding expertise. - Create and maintain onboarding playbooks, documentation, and customer enablement resources. - Leverage AI and automation tools (e.g. Salesforce, Dust, Claude, Make) to improve onboarding quality, documentation, and operational efficiency. - Capture customer feedback and continuously improve onboarding processes, reducing time-to-launch while increasing customer adoption. Qualifications - 3+ years of experience in Solutions Consulting, Customer Success, Implementation, Professional Services, or a similar customer-facing SaaS role. - Experience leading customer onboarding or implementation projects from kickoff through successful launch. - Strong project management, communication, and presentation skills. - Ability to manage multiple customer engagements while building trusted customer relationships. - Strong problem-solving skills and experience collaborating across cross-functional teams. - Experience working with APIs and integrations. - Experience leveraging AI tools to improve productivity or customer outcomes is a plus. - Entrepreneurial mindset with a passion for delivering exceptional customer experiences in a fast-paced environment.