Director

A. Support Service Design Own the demand and supply planning, and scheduling for the network, partnering deeply with upstream business owners and defect elimination to enable forecasting accuracy. B. Support Site Strategy Own the support site footprint across both brands as an ongoing portfolio. C. Workforce Management Transformation Own WFM maturity across both brands on an ongoing basis: demand forecasting, capacity planning, scheduling, real-time management. D. DoorDash Technology Integration Maintain deep, current working knowledge of DoorDash's support technology stack. E. Execution Planning Own the rolling execution plan: prioritised initiatives, owners, investment, expected outcomes, refreshed as priorities shift. Core Ongoing Responsibilities & Outcomes Current state visibility: Maintain a living view of service design, site footprint, financial planning cycles and WFM maturity across Wolt & Roo, with an opinionated, forward-looking perspective on where the network needs to go. DoorDash technology translation: Continuously map DoorDash technology capabilities to Wolt/Roo business levers, tracking upstream product, tooling and integration roadmaps and their implications for network design. Support site strategy: Maintain a multi-year scenario model with full financial analysis, pros & cons, and a standing recommended path, developed in partnership with the wider Strategy and Operations organisation. Planning mechanisms: Own and run weekly, monthly, quarterly and annual mechanisms for demand and supply planning (long and short term) and scheduling/real-time management, optimising for customer experience and efficiency, with clear visibility for executive leadership. WFM transformation: Own the consolidated operating model, tooling spec, and the efficiency case for the organisation, with signed-off financial projections refreshed as the business evolves. Roadmap ownership: Maintain a rolling forward roadmap covering strategic sequencing, capability investments, and automation maturity milestones, ratified through regular leadership review. Stakeholder alignment: Keep all key workstream owners briefed, committed and clear on accountabilities on an ongoing basis. All recommendations must be underpinned by a financial model, and must be decision-ready on first presentation. Operating Rhythm Embed & Orient (ongoing as scope evolves): Maintain stakeholder maps; stay immersed in Wolt, Roo & DoorDash systems; keep baseline data current; revisit scope and success criteria as the business changes. Diagnose: Continuously reassess current state across all workstreams; keep DoorDash tech translation current; surface risks and quick wins as they emerge. Design & Model: Maintain and evolve site strategy scenarios, the frontline service design blueprint, the WFM target model, and supporting financial models. Synthesise & Align: Run regular executive forums and stakeholder sign-off cycles. Roadmap & Continuity: Maintain the forward roadmap; ensure knowledge is embedded across the team rather than concentrated in one person.