Client Architect

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. Responsibilities: Executive Advisory & Flagship Account Leadership - Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders - Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards - Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions - Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts AI, Agentic Automation & Enterprise MCP Strategy - Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem - Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation - Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including context management, secure orchestration of AI agents, and governance - Align AI and agentic initiatives with enterprise security, compliance, and risk requirements - Translate emerging AI capabilities into practical, scalable enterprise use cases Expansion, Value Realization & Commercial Impact - Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment - Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation - Partner with Account Executives and Customer Success leadership on account strategy - Track, articulate, and executive-report value realization outcomes Strategic Consulting & Advisory Delivery - Lead high-impact professional services engagements requiring executive-level judgment and architectural depth - Apply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide - Guide customers through target-state definition, prioritization of use cases, and advanced prototyping - Advise on enterprise operating models that enable scalable automation and AI adoption Architecture Governance & Decision Authority - Define and enforce architecture principles, standards, and guardrails across customer implementations - Act as escalation authority for non-standard architectures, AI design exceptions, and complex trade-offs - Guide customers on governance models covering integration, automation, and AI agents - Ensure solutions are scalable, secure, and aligned with long-term enterprise architecture objectives Frameworks, Thought Leadership & Enablement - Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices - Create reusable executive-level assets such as reference architectures, strategy decks, and white papers - Serve as a Workato evangelist - Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams - Support partner enablement and delivery excellence Requirements: - Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience) - 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms - 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role - Demonstrated experience advising C-level executives on technology strategy and enterprise transformation - Strong understanding of enterprise security, governance, and operating models - Proven track record of driving platform expansion and value realization through professional services - Excellent executive communication skills, including board-level presentations and strategic documentation - Ability to operate independently in complex, ambiguous environments - Travel to the client site up to 50%. Preferred: - Master’s in Computer Science, Software Engineering, Business, or in a related field - Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases - Knowledge of AWS, Azure, and GCP - Experience having worked in a start-up environment