Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Bangalore, India"), this listing's salary midpoint is about 91% lower. The offer sits below the benchmark range (€7,765–€16,830). The offer's range width is broadly in line with the benchmark. This benchmark is based on 2 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Bangalore, India | €7,765/per month | €12,586/per month | €16,830/per month |
Role We are looking for an Escalation Engineer - DLP to join our team. This is a hybrid capacity based in Bangalore role, reporting to the Senior Manager, Product Support in the Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction. What you’ll do (Role Expectations) - Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases - Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently - Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers - Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services - Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Job Details
Responsibilities
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Requirements
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Practical working knowledge of AWS, Azure, or GCP cloud environments paired with a strong understanding of Unix/Linux and Windows operating systems
- Deep understanding of data protection principles and practices
Skills & Technologies
Benefits & Perks
Recruitment Process
- 1Screening
- 2Technical interview
- 3Offer
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