Aftersales Lead - Polestar - Oslo, Norway
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Job Description
We are currently looking for an Aftersales Lead which internally will be called Customer Service Lead. This person will be a key member of Polestar's Customer Service Operations team where you will serve as a primary point of contact for workshops and external partners, ensuring smooth communication and collaboration. You will be responsible for coordinating service operations, addressing queries, and supporting workshops and partners to maintain high service standards. The role involves managing service processes, resolving issues promptly, and aligning workshop and partner activities with Polestar's operational goals. It is based at Polestar Norway HQ in Fornebu, Oslo, mainly working onsite with regular travel to service and retail partners. Your responsibilities include driving aftersales performance, service quality, and sustainable growth, supporting service partners, analyzing KPIs, leading improvement initiatives, and delivering strategic projects to grow revenue and customer loyalty. If interested, apply as the position remains open until filled. The Polestar journey is an electric one.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 12 |
| Helsinki, Finland | 5 |
| Cologne, Germany | 1 |
| Barcelona, Spain | 1 |
| Bicester, UK | 1 |
| Luxembourg | 1 |
| London | 1 |
| Beesd, Netherlands | 1 |
| Oslo, Norway | 1 |
| Rome, Italy | 1 |
| Amsterdam, Netherlands | 1 |
| Madrid, Spain | 1 |
| Brussels, Belgium | 1 |
| Milan, Italy | 1 |
| Gothenburg, Sweden | 1 |
| Paris, France | 1 |
| Role type | Active listings |
|---|---|
| Cybersecurity Engineer | 1 |
| Category Buyer | 1 |
| Customer Service | 1 |
| Group Consolidation | 1 |
| Fleet Sales Support | 1 |
| Customer Engagement | 1 |
| Control Assurance Specialist | 1 |
| Customer Service Advisor | 1 |
| Sales Manager | 1 |
| Finance Manager | 1 |
| Key Account Manager | 1 |
| Customer Service Representative | 1 |
| Working Student | 1 |
| Head of Information Security | 1 |
| Marketing Specialist | 1 |
| Producer | 1 |
| Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 13 |
| Manager | 1 |
Polestar appears in 31 indexed job postings in JobCrawls' Finland dataset since October 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Helsinki, Finland, and Cologne, Germany.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- Solid experience within automotive aftersales, service network operations, or customer service management.
- Relevant degree in Business, Finance, Engineering, or equivalent professional experience.
- Experience from the Polestar Service Network is considered a strong advantage.
- Demonstrated ability to lead cross-functional projects and drive business and service improvements.
- Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results.
